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The advent of the Internet and rapid advances in technology has made enterprises aware of the need to provide effective and efficient service to retain customers. Customer Relationship Management or CRM as a concept has evolved from individual departments handling the function to the enterprise taking ownership for customer service.
In such a scenario, it is critical that corporations find the right partner for implementing and maintaining their CRM applications. GCG specializes in providing services by identifying customer service standards and optimizing and realigning the client's software and processes synergistically towards these objectives.
Our services include: |
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Globalization and multi country roll out |
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Implementation services |
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PeopleSoft CRM upgrade |
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Customization |
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Post Implementation Support / Maintenance |
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